Policy, Practices, and Procedure Manual Supports

The Ontarians with Disabilities Act, Accessible Customer Service Standard, requires public and private companies to ensure their policy and procedural manuals reflect the language and intent of this standard. Services are available to write/edit new or existing policy and procedural manuals that will comply with the new standards. With this support you will:

Ensure policy and procedural manuals are up to date and in compliance with the Accessibility for Ontarians with Disabilities Act Accessible Customer Service Standard
Save time and money on writing or re-writing current policies and procedures
Be guided through the process by an expert who will work with you to ensure that your policy and procedures reflect your unique organizational requirements
Access the tools, resources, and templates to ensure compliance in ongoing annual reporting

Who Should Use This Service?

The Accessibility Standards for Customer Service, Ontario Regulation 429/07 applies to:

Designated public sector organizations and
Business and organizations that:
- Provide goods or services either directly to people in Ontario or to other organizations in Ontario (third parties), and have one or more employees in Ontario.

Organizations and businesses must document and identify the changes made to policy and procedural manuals that reflect this new legislation and details of all training provided to ensure compliance and file a compliance report if they employ over 20 employees.